Is your knowledge AI ready?
Your knowledge now has two readers: your people and artificial intelligence.
Inkling is the award-winning legal design practice that makes legal and governance knowledge work for both. We structure it so AI retrieves the right content, redesign it so humans genuinely understand the output, and test the whole pipeline with real people to produce correct decisions, not just confident answers.
Inkling is the small Australian innovator advising some of the world's biggest brands and contributing to the global AI frameworks and discussions including UNCITRAL and the ICC.
AI on top of unclear documents doesn't fix them. It launders the problems at scale. Legal design delivers AI readiness and ensures both people and AI understand the information layer.
The Problem
When you deploy AI over your knowledge, the AI's answer inherits everything about the source: its ambiguities, its buried conditions and its 70-word sentences.
The answer just arrives faster, in a friendlier voice and with more confidence than the document ever earned. Four failures stack on top of each other:
Retrieval failure: AI surfaces the wrong clause, the outdated version or half the answer, because the knowledge was never structured for machine reading.
Accuracy failure: The AI's output is only as clear as what it read. If AI can’t understand it fully this increases the error rate. Users get an answer they can't correctly act on but it appears confident.
Comprehension failure: If the AI is faithful to the source, its complexity remains. Users still can’t understand what they’re meant to do. They ask questions which leads to interaction failure.
Interaction failure: Users write leading questions; the AI obliges. Users trust fluent answers; the AI is always fluent. Human bias and machine bias compound and produce decisions that feel checked but aren't.
The Solution
What stands between you and ROI is your information layer. We’ll help you fix it.
We optimise knowledge for humans and AI. We use proven strategies to reduce the 4 failures and measure impact. We do this by blending legal skills, human centred design and deep AI expertise. We refocus legal systems and information on the people they serve, and recalibrate legal practice for real people. Our unique process is data driven with measurable results.
We work with some of the brightest minds around the globe. We’re a local firm with a global footprint. Our clients are based in Sydney, Hong Kong, San Francisco and London just to name a few.
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Is your knowledge ready for scaling with AI solutions? We will review your documents and knowledge hubs to optimise your knowledge to get the most out of your AI solutions.
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Learn how to prompt, verify and work with AI for legal and governance work. These sessions are interactive and model agnostic.
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We work with your experts to redesign your knowledge so it’s optimised for AI and human reviewers. From contracts to commentary and governance documents, we help prepare your information layer.
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We simplify complex legal documents from consumer terms to B2B contracts with design capability and legal expertise.
We ensure the document is optimised for human and AI comprehension.
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We provide information and graphic design services to support simple and engaging legal documents.
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We design user testing methdologies and conduct user testing globally to test useability, simplicity and to identify sensitivities. We benchmark the results against our portfolio.
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We use legal design-thinking to explore a range of problems involving legal expertise or lawyers. Previous projects have included redesigning the way a prestigious white shoe/top tier international law firm provides legal advice.
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We offer a range of legal-design workshops to help get you started. Our programs have been specifically developed for risk-averse and highly analytical lawyers. We will help you empathise, define, ideate, prototype and test.
Some of our favourites include: lawyers and cognitive diversity, inclusive design of legal documents, legal process mapping, visual contract design, human centred design and embedding creativity into organisational culture.
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We provide strategic advice on how to adopt AI, best practices, strategies for adoption, safety and governance.
Our Clients
Our Reputation
Awards
Financial Times Most Innovative Lawyer Awards - Digital Legal (AI) - Second
2026
Financial Times Most Innovative Lawyer Awards - AI Solutions - Finalist
2025
Australian Good Design Awards - Winner
2025
Financial Times Most Innovative Lawyer Awards - AI New Solutions - Winner
2024
Financial Times Most Innovative Lawyer Awards - People & Skills (AI) - Second
2024
Australian Women in Law Awards - Innovator of the Year - Finalist
2024
Australian Good Design Awards - Winner
2024
Australian Women in Law Awards - Thought Leader of the Year - Finalist
2024
Australian Law Awards Innovator of the Year - Finalist
2025
Australian Law Awards - Regional Suburban Lawyer of the Year - Finalist
2025
Australian Law Awards - Regional Suburban Law Firm of the Year - Finalist
2025
Financial Times Most Innovative Lawyer Awards - Smart Delivery (AI) - Third
2023
Australian Law Awards Innovator of the Year - Finalist
2023
Financial Times Most Innovative Lawyer Awards - Legal Practice (AI) - Finalist
2022
Financial Times Most Innovative Lawyer Awards - Legal Design - Winner
2021
Australian Law Awards - Innovator of the Year - Finalist
2020
Australian Law Awards - Academic of the Year - Finalist
2019
Our work
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![A spread of multiple pages featuring documents, images, and illustrations. Visible text on some pages includes headings like 'Introduction' and 'HSBC Supplier Code of Conduct', along with images of a person standing on a shoreline at sunset, a city skyline at dusk, a woman taking a photo of a red lantern display, and a landscape of green moss. There's also a photograph of smiling people, suggesting themes of diversity, environment, and corporate responsibility.]()
HSBC Supplier Code of Conduct
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![Multiple pages of a document with the Cisco logo, featuring a table, illustrations, and text in light blue and black on a white background, angled in a collage style.]()
Cisco General Terms
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![TPG Employment Agreement]()
TPG Enterprise Agreement
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![Multiple pages of a document being viewed from an angled top-down perspective. The pages contain text, headings, icons of a hand with a watering can, a tree, a key, and a hand holding a rod, all with a red and yellow color scheme.]()
HSBC Jade Insurance Terms and Conditions
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![Document titled 'HSBC Online and Mobile Banking Terms' with a contents page and a section on how online and mobile banking works, including key points, icons, and a person using a laptop illustration.]()
Interactive PDF HSBC Online and Mobile Banking Terms
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![Screenshots of a mobile app guide explaining terms, conditions, and account management for a financial app called Zing. Includes sections on account overview, making payments, currency conversion, and account security, accompanied by images of people and scenic landscapes.]()
Zing Terms and Conditions
Why we do this
Some days we make law more visual. Simple. Beautiful. Or fun.
Other days we tame complexity by harnessing emerging technology to solve practical law issues. Automation, AI and data. The new tools of our trade. Ever wished you had a robot to review all those clauses? We make them. We teach them how to read legal terms. We test how well they do it.
On our hardest days, we work with survivors, minorities and marginalised groups to reshape the way we create laws and deliver legal solutions. From the language used, to the systems put in place, we figure out what needs fixing and then we fix it. Online dispute platforms. Empathetic chatbots. Regulation of new technology. These are also our best days.
For us, it’s about reducing the human cost of law and making justice cost effective and humane.
Contact us
If you would like to view our portfolio or discuss a project with us please fill out the form opposite or email us at: info@inkling.how.