Inkling Legal Design

Law + design + AI

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We work with some of the brightest minds around the globe. We’re a local firm with a global footprint. Our clients are based in Sydney, Hong Kong, San Francisco and London just to name a few.

Our Services

We reimagine legal services using emerging technology and design to make law more human centred. We do this by blending legal expertise and analysis with creative problem solving. We refocus legal systems on the people they serve, and recalibrate legal practice for real people. Our process is data driven with measurable results.

  • We simplify complex legal documents from consumer terms to B2B contracts with design capability and legal expertise.

  • We provide information and graphic design services to support simple and engaging legal documents.

  • We design user testing methdologies and conduct user testing globally to test useability, simplicity and to identify sensitivities. We benchmark the results against our portfolio.

  • We use legal design-thinking to explore a range of problems involving legal expertise or lawyers. Previous projects have included redesigning the way a prestigious white shoe/top tier international law firm provides legal advice.

  • We offer a range of legal-design workshops to help get you started. Our programs have been specifically developed for risk-averse and highly analytical lawyers. We will help you empathise, define, ideate, prototype and test.

    Some of our favourites include: lawyers and cognitive diversity, inclusive design of legal documents, legal process mapping, visual contract design, human centred design and embedding creativity into organisational culture.

  • We provide strategic advice on managing change, implementing innovation projects and embedding legal design.

  • Evaluating legal documents for simplicity and inclusivity of design and providing a report on performance as well as areas for improvement.

Our Clients

Black and white HSBC logo with geometric design and text
Black and white logo for the Utah Fire and Rescue Academy with a fire department emblem and large bold text.
Black and white logo of the University of Sydney featuring a shield with a lion, book, and stars, with the university's name in black text.
Black and white logo of T-Mobile, featuring a stylized letter T and the word T-Mobile.
Black and white logo with an abstract mountain design and the word 'Invest' in bold letters.
Partial view of a logo with black text and a decorative black element, possibly part of a larger design or sign.

What we do

Some days we make law more visual. Simple. Beautiful. Or fun.

Other days we tame complexity by harnessing emerging technology to solve practical law issues. Automation, AI and data. The new tools of our trade. Ever wished you had a robot to review all those clauses? We make them. We teach them how to read legal terms. We test how well they do it.

On our hardest days, we work with survivors, minorities and marginalised groups to reshape the way we create laws and deliver legal solutions. From the language used, to the systems put in place, we figure out what needs fixing and then we fix it. Online dispute platforms. Empathetic chatbots. Regulation of new technology. These are also our best days.

For us, it’s about reducing the human cost of law and making justice cost effective and humane.

Abstract artwork with a swirl of blue, yellow, and white hues creating a dynamic pattern.

Our Reputation

Black and white circular badge with the text "Lawyers Weekly Australian Law Awards Finalist 2019" in the center.
Black and white circular award badge with the text "LawyersWeekly Australian Law Awards Finalist 2020" in the center, indicating a finalist status for a legal awards event.
Round award badge with the words "LawyersWeekly Australian Law Awards Finalist 2021"
Black and white circular logo with the text 'Lawyers Weekly Australian Law Awards Finalist 2023, Innovator of the Year (Individual)' in the center.
Text overlay on a white background with black and peach-colored text mentioning the FT (Financial Times), 'Innovative Lawyers 2021,' and recognition as an 'Asia-Pacific Winner'.
Logo of the Financial Times with the headline about innovative lawyers in Asia-Pacific being shortlisted in 2022.
Cover page of an innovative law firm's Asia-Pacific shortlist for 2023, with the ET logo and tagline about smart delivery.
Financial Times logo with headlines highlighting innovative lawyers in the Asia-Pacific region.
The Financial Times logo with the headline 'Innovative Lawyers Asia-Pacific'.
Black and white logo with a checkmark inside a circle, alongside the words 'GOOD DESIGN AWARD' and 'GOLD WINNER'.
Gray medal with laurel branch border, inscribed with 'Lawyers Weekly Women in Law Awards 2024 Finalist Innovator of the Year (Individual)'
Gray and black emblem for the Lawyers Weekly Women in Law Awards 2024, featuring laurel leaves surrounding the event title and description.

Our work

  • Collection of printed documents and brochures with text, images of a person by a city skyline at sunset, wind turbines on a hill, a woman using her phone in a cityscape with red lanterns, and a person walking on a shoreline.

    HSBC Supplier Code of Conduct

  • Pages of a document or manual with text and illustrations, featuring a table with checkmarks, a robot-like figure, and sections titled 'Contents' and 'General Terms'.

    Cisco General Terms

  • TPG Employment Agreement

    TPG Enterprise Agreement

  • Multiple pages of a document, with text and simple illustrations including a red key, a tree, and a watering can watering a sapling.

    HSBC Jade Insurance Terms and Conditions

  • Document titled 'HSBC Online and Mobile Banking Terms' with a contents page and detailed privacy and security guidelines, featuring a red and white HSBC logo and an illustration of a person using a laptop.

    Interactive PDF HSBC Online and Mobile Banking Terms

  • Screenshots of a mobile app tutorial or guide for Zing, showing various screens with instructions and images on terms and conditions, account overview, making payments, and keeping your Zing account safe.

    Zing Terms and Conditions

Our process

Line drawing of a magnifying glass with a looped string or wire extending from it, on a white background.

Investigate problems identified by legal teams relying on their knowledge and insights.

Line drawing of a microscope on a surface, with no background details.

Refine our prototypes using scientific methodologies to de-risk innovation projects.

Two women engaged in a conversation, one holding a notebook. The drawing is a continuous line art style.

Work with users to discover unmet latent needs.

A line drawing of a brain with lines extending outward, representing neural connections.

Ensure our designs are accessible and inclusive. We adopt best practices for cultural and cognitive diversity, including neurodiversity.

Line drawing of a lightbulb, created with a continuous single line.

Create prototypes based on user research, stakeholder feedback and a hint of whimsy.

Line drawing of the scales of justice.

Use legal expertise to ensure the legal purpose of the content or process remains paramount.

Contact us

If you would like to view our portfolio or discuss a project with us please fill out the form opposite or email us at: info@inkling.how.